Menu
Cart 0

FAQS

SHIPPING

**Holiday Special Right Now!! - FREE WORLDWIDE SHIPPING**

Typically all orders $35 or more receive Free Shipping!! (Excluding giveaways)


HOW DO YOU SHIP AND WHAT IS THE PRICING?

  • Shipping costs vary depending on your exact location and shipping options. Shipping costs are displayed at checkout. Keep in mind any orders $35.00 or more (excluding giveaways) will receive FREE SHIPPING!

WHY DIDN’T MY ORDER COME IN ONE PACKAGE?

  • We ship your orders from various international warehouses (US, Canada, China, Malaysia, Singapore). Our stock is spread out over multiple fulfillment centers so orders containing multiple items may be shipped individually. You may receive one item before the next. Don't panic if you don't receive all of your items at once…they are on the way. 


WHERE DO YOU SHIP?

  • We ship internationally around the world. Due to certain security restrictions, we cannot deliver packages to certain military areas.


HOW DO YOU SHIP?

  • After processing your order it will be sent to the proper fulfillment center. Once package arrives in your country, it will be handled by your country's postal service. Please kindly contact your local post if need be when package arrives in your country.

SHIPPING TIMES

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

  • The shipping times depend on your exact location and items purchased. It usually takes 2-4 weeks for delivery to the US and 3-5 weeks for international shipping. We do offer products that are in high demand so on rare occasion it may take a little longer to fulfill. Thank you for your patience, we know you're going to love your products! 

 

HOW CAN I TRACK MY ORDER?

  • Our global suppliers do not always provide tracking numbers, but we do offer a 100% satisfaction guarantee if there is a problem with your order.
     
  • If tracking is available for your items, we will send you the tracking codes when available to the email that you provided when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.

 

WHY CAN'T I TRACK MY ORDER ON YOUR WEBSITE?

  • Please note that the tracking information will be displayed 2-5 days after being processed and you receive the tracking codes by email if tracking codes are available.
  • If you attempt to track a package and cannot find it after 5 days of receiving the tracking codes from us then feel free to contact us regarding the order. Usually if you give it one more day your tracking info will come up.

 

WHY IS MY SHIPMENT STATUS UNCHANGED?

  • Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs, or backlogs. Please note that tracking information will be displayed after your order has left the fulfillment center.

 

WHY DO I HAVE TO PAY AN EXTRA FEE TO SHIPPING COMPANY FOR RECEIVING MY ORDER?

  • On occasion depending on each shipping company's policies or customs procedures for your country, you might be charged an extra fee for the final delivery or the import tax, probably due to your shipping address location. In this case, please kindly pay them the required fee to receive your order.


PAYMENTS

PAYMENT METHOD

HOW CAN I PAY FOR MY ORDER?

  • We offer safe shopping and accept payment via All Major Credit Cards and Debit Cards. All products are listed in US Dollar, but our system will automatically exchange your currency to make it easy for you when placing orders.

WHICH CURRENCY DO YOU USE ON PROMOFINDS?

  • Our products are listed in US Dollar, but don't worry our system will automatically convert it for you.

ORDER

HOW TO PLACE AN ORDER?

  1. Visit our store at: https://www.promofinds.com/
  2. Choose products that you love, then click "Add to cart" and "Check out". If you have a coupon code you can apply it at checkout.
  3. Then fill in your information and pay.

That's it! Very easy.

HOW CAN I MODIFY MY ORDER?

  • Please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us within 12 hours of placing your order.